(Frequently Asked Questions)

Q: What is Primary Medical Group?

A: Primary Medical Group is a physician and nurse practitioner specialty group that makes house calls to elderly and homebound patients. We were founded in 2013 by Dr. Shahab Mokhtare and have built a reputation as reliable and convenient healthcare solution for homebound clients. We make house calls to private residences, senior housing buildings and assisted living facilities.

Q: Where are you located?

A: The best part of being a patient of Primary Medical Group is that we don’t have an office, we come to you! We are dedicated exclusively to making house calls and do not see patients in our office. Primary Medical Group operates the same as an office practice except our doctors come to your home. We serve patients throughout the Las Vegas Valley. Our medical providers and clinical staff work in geographic teams within each of these counties so that we can be responsive to you and the area in which you live.

Q: What type of physicians do you have?

A: Our doctors are certified by the American Board of Family Medicine in Family Practice and Gerontology with extensive experience in adult and geriatric care. Board certification demonstrates a physician’s exceptional expertise in a particular specialty and/or subspecialty of medical practice. Certification by an ABMS Member Board involves a rigorous process of testing and peer evaluation that is designed and administered by specialists in the specific area of medicine. Our medical staff also includes physician assistants and nurse practitioners who are board certified and expertly trained in providing the highest level of care for the elderly or homebound patient.

Q: Can I still see my regular physician?

A: While our doctors do work closely with your physicians and specialists in managing your care, we recommend that you utilize one doctor as your primary care physician.

Q: What if I have to go to the hospital?

A: If you need to be admitted to the hospital, Primary Medical Group works closely with your admitting physicians to ensure seamless continuity of care. We stay in close contact with your admitting physician so that we can monitor your care and progress. Our doctors will resume care once you are discharged from the hospital or rehab facility.

Q: What can I expect during a house call visit?

A: Your first visit includes a complete physical examination, assessment of your surroundings, monitoring of your nutritional status and taking a full medical history. We also perform blood tests, electrocardiograms (EKGs) and arrange for X-rays if needed. After your first visit, we will continue to monitor your care and condition and will schedule follow-up visits as medically necessary.

Q: What about medications?

A: We can prescribe and monitor your medications. Primary Medical Group works closely with multiple local pharmacies that can deliver your medications to your home, at no additional cost.

Q: What if there’s an emergency?

A: We cannot bring the hospital or emergency room to you. If there is an emergency or you require hospitalization, you must utilize the emergency medical system. Your first call should be 911. Your second call should be to us. We can provide your current records to the hospital physicians to ensure the best care while you are at the hospital. Likewise, we will obtain your records from the hospital and see you soon after you return home.

Q: Do I have to be seriously ill in order to have a house call?

A: No. If you have difficulty or challenges getting to the doctor’s office, you can call Primary Medical Group. We focus on home bound patients who have difficulty accessing a physician office due to their medical or mobility condition. We can manage all your healthcare needs from minor ailments and serious illnesses to chronic conditions in your home.

Q: Are house calls covered by insurance?

A: Primary Medical Group is a participating Medicare provider and accepts Medicare Assignment. Patients, or their supplemental insurance, are responsible for the 20% not covered by Medicare and the annual deductible. We do not participate in Medicare Advantage Plans or HMOs.

Q: Which patients do you accept?

A: Currently we are only accepting home bound Medicare patients. Medicare covers house calls made by Physicians, Nurse Practitioners, and Physicians Assistants as long as there is a justifiable reason. One must also meet homebound criteria.

Q: How do I know if I meet the “homebound” criteria?

A: You qualify as homebound if any of the following are true:

1) Leaving your home isn’t recommended because of your condition.

2) Your condition keeps you from leaving home without help (such as using a wheelchair or walker, needing special transportation, or getting help from another person).

3) Leaving home takes considerable taxing effort.

Q: Is there a charge for each housecall?

A: Primary Medical Group does not charge any hidden or additional trip fees to come home to you, unlike other doctors who make house calls.